Patient-Centered Medical Home (PCMH)

Carolina Internal Medicine is committed to demonstrate safety and quality improvements. Patient-Centered Medical Homes are to allow whole-person care while continually striving to measure and improve quality of care. Quality improvements allow patients to rest assured that their healthcare is at the highest level of standards. Continuous quality improvement involves setting goals based on each patient’s unique level of care and establishing plans with you to achieve those goals. Being part of a Patient-Centered Medical Home comes with many additions which include lower cost, and can improve your overall experience, including:

• Comprehensive, well-coordinated care
• Personal relationships with healthcare team
• Ease in making appointments
• Short waiting times
• Online access to test results, prescriptions, and appointments
• Smooth process for specialist referrals

Your healthcare team includes your primary care provider of choice who takes on the responsibility for coordinating care across multiple settings in the broad health care system.

As your medical home, we request you provide your current medication list, regular updates to your medical history, update us with any changes in your health status, inform us of recent test results, share your self-care information, and update us on any recent hospitalizations, specialty care, or emergency department visits.

Receiving comprehensive and continuous coordinated care is one of the goals of Carolina Internal Medicine, focusing on your physical and mental health care needs. This includes, but is not limited to preventive care, acute care, chronic care, wellness care, behavioral and mental healthcare, or end-of-life care. The primary care medical home coordinates care across multiple settings in the healthcare system including hospitals, specialty care, home health care, and community resources.

The primary care medical home demonstrates a commitment to quality and quality improvement by ongoing engagement in activities such as using evidence-based medicine and clinical decision-support tools to guide shared decision making with patients and families, engaging in performance measurement and improvement, measuring and responding to patient experiences and patient satisfaction, and practicing population health management. Sharing robust quality and safety data and improvement activities publicly is also an important marker of a system-level commitment to quality.

As your primary care home, we strive to achieve improved performances as a whole.