We Welcome you to Carolina Internal Medicine Associates

Your experience here at our practice is paramount. Below you can find information regarding CIMA appointments, processes and general policies.

Phone Calls

Phone lines will be open to accept calls from 8:00 am-12:00pm and 1:00pm-4:30pm.

To ensure that your needs are met expeditiously, please leave a complete message including your name, date of birth, your provider, your reason for calling, and a contact number so we can return your call. Please note that any medical questions must be forwarded to the provider for review. Since our provider may be busy with patients during the day, it may take some time to reply to your question.

Your Medical Records

CIMA employs the latest in Electronic Medical Record technology.

Secure and reliable access to your patient medical record is available through our on-line patient portal.

Visit the Patient Portal FAQ page for more information.

Privacy Policy

The relationship between the doctor and patient is private and any information exchanged will be held in the strictest of confidence. Confidential medical information will be released only with the express consent and authorization of the patient.

Appointment Cancellations

In order to provide all our patients with the best care possible, we ask that you make every effort to keep your scheduled appointments and arrive at least 20 minutes early for your appointment.

If you need to reschedule or cancel an appointment, we require a minimum cancellation notice of 24 hours. Please remember that confirmation reminders from us are only a courtesy. Our failure to confirm your visit does not relieve you of your responsibility to cancel your appointment.

To cancel or reschedule, please call CIMA at (828) 258-0397

A $25 fee will be charged when a patient fails to provide CIMA with at least 24 hours’ notice of cancellation, or is a “No Show” for:

• Coumadin Appointments

A $50 fee will be charged when a patient fails to provide CIMA with at least 24 hours’ notice of cancellation, or is a “No Show” for the following services:

• Routine Office visits
• DEXA BMD Scan

A $75 fee will be charged when a patient fails to provide CIMA with at least 24 hours’ notice of cancellation, or is a “No Show” for the following services:

• Established Patient Physicals
• Established Patient Proceedures

A $100 fee will be charged when a patient fails to provide CIMA with at least 24 hours’ notice of cancellation, or is a “No Show” for the following service:

• All New Patient Appointments

Failure to Pay at Time of Service

All fees that are your responsibility are due at the time of your appointment. These include any co-payments, co-insurance, deductibles, or any other charges not covered by your insurance provider.

Note: Carolina Internal Medicine Associates and Timshel Medical do not accept patients less than 18 years of age.